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Effective Energy Group

Customer Care Coordinator

Join Max Energy as Customer Care Coordinator: deliver friendly, efficient support, coordinate cross‑team issue resolution, and keep our customer experience smooth and professional.

Customer Care Coordinator

About Us

Max Energy, established in 2015, is a leading provider of insulation solutions across various sectors including newbuild housing, construction, and domestic and social housing. Our commitment to excellent service and expertise has made us a trusted partner for property professionals and landlords.

Are you passionate about delivering outstanding customer service and keeping things running smoothly behind the scenes? We’re looking for a proactive and detail-driven Customer Care Coordinator to join our team and play a key role in ensuring a seamless customer experience.

In this role, you’ll be at the heart of our customer care operations - handling enquiries, resolving issues, and supporting both customers and internal teams with efficiency and professionalism.

What you’ll be doing

  • Handling customer enquiries and complaints in a professional, timely manner

  • Providing administrative support to the Customer Care Team

  • Accurately logging customer care data within required timeframes

  • Coordinating with internal departments to resolve issues quickly and effectively

  • Proactively chasing outstanding issues to ensure client SLAs are consistently met

  • Maintaining high standards of customer care at all times

  • Producing clear verbal and written reports on customer care performance

  • Communicating with customers and clients via phone, email, and written correspondence

  • Supporting other departments and depots with customer care-related queries

  • Providing cover for the Head of Customer Care when required

  • Adhering strictly to Health & Safety procedures

  • Taking on additional duties as required in line with the role

What we’re looking for

Skills

  • Strong attention to detail and high level of accuracy

  • Confident and professional telephone manner

  • Good IT skills with experience using Outlook, Word, and Excel

  • Ability to prioritise workloads and manage multiple tasks

Experience

  • Previous experience in a customer service or administrative role

  • Knowledge of the new build or insulation industry is advantageous

Personal attributes

  • A methodical and organised approach to work

  • Positive, team-oriented attitude

  • Ability to follow processes while using initiative

  • Comfortable working independently or within a small team

Picture of Sam Jones
Contact Sam Jones Head of Talent Acquisition

About Effective Energy Group

We are an equal opportunity employer and welcome applications from all. We do not discriminate based on protected characteristics, and all decisions are made on merit, qualifications and business need.

Founded in 2008
Co-workers 350
Turnover £100m
Effective Energy Group

Customer Care Coordinator

Join Max Energy as Customer Care Coordinator: deliver friendly, efficient support, coordinate cross‑team issue resolution, and keep our customer experience smooth and professional.

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